Question 1

How do I request a visit?

Accepted Answer

All visits begin with a concierge intake at /request — share your punch list, address, and photos. Omar personally reviews every submission within 24 business hours and follows up by text or call to confirm scope, hardware, and a Half-Day or Full-Day window. There is no instant or self-service booking — every estate is reviewed by hand.

Question 2

Are you fully insured and credentialed?

Accepted Answer

Yes. Jenin Services is owner-led by Omar and carries $1,000,000 general-liability coverage. A Certificate of Insurance is provided on request for HOAs, building managers, and corporate clients. We hold 37+ verified 5-star reviews on Google and 80+ on Nextdoor, and were named a Nextdoor Neighborhood Fave in 2025.

Question 3

What is the service minimum?

Accepted Answer

Every visit has a $145 service minimum. Most clients combine multiple punch-list items into a Half-Day Visit (starting at $450) for the best value.

Question 4

Do you offer off-hours service for commercial and tech offices?

Accepted Answer

Yes — we accommodate evening and weekend visits for Peninsula tech offices and executive suites so installations, whiteboard mounts, monitor arms, and punch-list work happen without disrupting your team. A Certificate of Insurance is provided on request.

Question 5

How does your pricing work — do you charge hourly?

Accepted Answer

We use transparent, fixed service blocks — Half-Day Master Blocks starting at $450 and Full-Day Estate Refresh rates — not standard hourly tracking. Every visit is scoped to a defined block so estates know the ceiling in advance. Single quick-stop visits are subject to a $145 service minimum.

Question 6

How do you vet new clients before scheduling a visit?

Accepted Answer

Every new lead is verified by a quick introductory phone call with Omar before any property visit is scheduled. This is a strict policy — it confirms scope, address, and access, protects both parties, and ensures we arrive prepared. There is no instant or self-service booking.

Question 7

Are you licensed, and what work will you not perform?

Accepted Answer

Jenin Services carries $1,000,000 commercial general liability insurance with a Certificate of Insurance on request. We operate strictly within California unlicensed handyman compliance — cosmetic, hardware-swap, and light-trade scope only. Any work requiring a C-10 electrical, C-36 plumbing, or general contractor license is referred to a vetted licensed partner.

Question 8

How clean is TV and gallery-wall mounting on finished walls?

Accepted Answer

Every precision TV and gallery-wall mount carries our zero-dust guarantee — HEPA vacuums capture debris at every cut, floors and finishes are draped, sanded patches are primed and color-matched, and the premises are left cleaner than found. Each mount is laser-leveled and stud-anchored on drywall, brick, stone, or tile.

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